Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the standard shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, for larger home decor and furniture pieces, we offer a white-glove service which includes room-of-choice delivery, assembly, and removal of all packaging materials.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or final sale items are not eligible for return.
Are your materials sustainably sourced?
Access Denied is committed to sustainability. We partner with manufacturers who prioritize FSC-certified wood and eco-friendly textiles to ensure high-quality, responsible products.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
Do you provide fabric swatches before purchasing?
Absolutely. You can request up to five complimentary fabric swatches through our website to ensure the color and texture perfectly match your home's aesthetic.